First Choice Water Damage

We experienced a furnace leak that turned into quite the challenge. Water seeped into our basement movie room, causing us to pull up the carpet and padding. We had to disassemble our movie theater risers and remove the baseboards, only to discover mold lurking behind them and on the drywall. Initially, we thought we could handle the situation ourselves, so I attempted to clean the mold with bleach. However, when I cut into the drywall a bit higher, I found even more mold. Realizing this was beyond our capabilities, we reached out for professional help. First Choice Water Damage sent a team to inspect the issue. Brody and Dwayne reassured us that they could eliminate the mold effectively. They educated us on the dangers of using bleach, explaining that it can cause mold spores to become airborne. Over the next week and a half, Brody and Dwayne came to our home daily, following the right steps to remediate the mold. Their expertise was evident, and they assured us that when they finished, the mold and any moisture in the basement would be completely resolved. The manager also visited to oversee their work, which showed just how dedicated this company is to quality service. I would highly recommend them for any water damage restoration needs.

Excellent service and a job well accomplished! First Choice Water Damage was recommended to us by a reliable plumber, and they arrived promptly to address the water damage. Dwayne assessed the situation, clarified the drying process, and set up the necessary equipment. They skillfully removed the affected areas and monitored the moisture levels daily until everything returned to normal, which took just a few days. The team was very professional and demonstrated great expertise in their work. While we hope we won't need water damage restoration services again, we know exactly who to contact if necessary. We will certainly recommend them to our friends and family!

I had a fantastic experience with the team that came to handle my water damage issue. Dwayne, Brody, and James were incredible and truly made my day. I had a little mishap while trying to change my shower head, which led to a significant leak behind our closet wall. Thankfully, these professionals came to the rescue and saved my closets! They were not only very knowledgeable but also extremely friendly and easy to communicate with. They walked me through every step of the restoration process, ensuring I understood what was happening at all times. I would definitely recommend them to anyone dealing with water damage. They were amazing!

We arranged for First Choice Water Damage's services after our ground floor and finished basement suffered water damage. Once we managed to get the initial damage under control and weren't in an immediate crisis, Brody and James arrived the following business day. They quickly assessed the situation, surveyed the damage, and promptly began remediation work. Despite having our own dog and foster dogs in the house, along with our belongings in the surrounding areas, they worked efficiently. They swiftly covered our furniture and set up temporary barriers, ensuring the extensive drywall work was completed safely and on time. They took extra care to protect our possessions from any water or drywall they were removing, bagged everything, laid plastic over our carpet, and cleaned up the area. They left no residue, insulation, or dust behind, impressing us with their promptness and professionalism. Dwayne and his team conducted our follow-up appointments with the same high level of professionalism. They kept us informed about the project's progress in Thousand Oaks, ensuring we were up to date with the remediation and further demolition efforts.

A piece of advice: When acquiring a new residence, always inspect the entrances/door frames from the exterior for any signs of water damage. If overlooked, reach out to the professionals at First Choice Water Damage. They performed an extraordinary job in resolving over two decades of ignored/hidden water and mold damage between my dining area and rear deck. They also: 1). Showed up on time and worked quickly. 2). Were mindful of our shared time limitations. 3). Patiently answered all of my constant queries in the simplest terms, despite my lack of knowledge. 4). Showed respect for my property and did an impressive job cleaning up after each completed step. 5). Kept me frequently informed, including providing photographs of worrying issues (there were many) along with recommendations for next steps and their associated costs. Moreover, Dwayne, Brody, and James were genuinely great company and conversationalists. Simply put, they are all good people. I would rate them 10/10 and recommend them. I will definitely keep them in mind for any similar water damage restoration services in Thousand Oaks in the future.

The crew of First Choice Water Damage did an exceptional job with our water damage restoration project. We are thrilled with the results and their top-notch customer service! We contacted them for restoration work due to a leak from our siding. They were extremely considerate of our budget, especially since our insurance didn't cover the costs. They thoroughly explained what was necessary for a proper repair, which involved removing the siding to replace the decayed plywood. They managed to perfectly reinstall the siding, saving us a significant amount of money, and they only needed to replace the shower walls and the contaminated insulation behind them. We had three other companies who told us they would need to gut the entire interior to make it right. Our gratitude towards Dwayne, James, and Brody, the team members, is immense for their cost-effective and efficient solution.

I don't usually share reviews, but I feel compelled to do so because I had a wonderful experience with mold remediation at my home, thanks to James and his team from First Choice Water Damage. They treated my beloved home with the same care and attention to detail that I would have if I were doing it myself. To start with, they are highly skilled, always prompt, and responsive, with fair pricing. I compared estimates from multiple companies, and while the assessment estimated costs between $5,000 and $10,000, I saw quotes ranging from $4,000 to $25,000. I had a budget in mind, and James hit it right on the mark. Now, onto the experience. It was a pleasure to work with them. James and his staff were friendly, courteous, and professional. He took the time to explain everything to me, which gave me confidence in his work. I told him to treat my basement as if it were his own. I work from home, so I was present throughout the process. They worked diligently and quietly. James provided a clear cost estimate that covered everything, regardless of any unexpected issues. I had paneling in the basement, and while others thought there might be minimal mold behind it, it turned out to be quite a mess. The job took three full days longer than expected, but James stood by his original estimate. When I offered to pay more, he kindly refused and said the price remained as quoted. In the end, the results were outstanding, and I can't express how easy James made the process for me. Mold remediation can be tough, but he showed great patience, empathy, and care throughout. With James and his team, you can trust that your home will be thoroughly remediated at a reasonable price.

This was our initial encounter with serious water damage as a result of a faulty toilet. We reached out and within no time, the team leader arrived at our house, kick-starting the restoration process. His team, including Dwayne, James, and Brody, were onsite within the hour. They efficiently removed all waterlogged carpet padding and laminate, taking care of disposal as well. Their communication with our insurance company was seamless, minimizing our interaction with the adjuster. The team set up more than 20 fans and humidifiers in our home, which ran for several days to completely eliminate all the dampness. We are extremely thankful for their quick and thorough water damage restoration services.